Tag Archives: analytics

TKC digital signs strategic partnership agreement with Contexta360 to add advanced AI and speech analytics to their portfolio

LONDON – 24th May 2019 — Contexta360, a leading speech analytics and conversational computing company, today announced it has signed a reseller agreement with TKC digital, a leading knowledge management vendor and call centre consultancy. Contexta360 supports TKC digital by analysing and improving the customer service journey. The agreement leverages TKC digital’s knowledge management technology,… Read More »

Humana offers analytics to improve care for cancer

Humana is starting a program to improve patient experiences and outcomes in cancer care, offering analytics and other incentives to providers. The Louisville, Ky.-based insurer has set the program in motion, making it the fourth specialty care payment program it has launched, intended to offer support to providers in making the transition to value-based care.… Read More »